Best of 2019: Keep citizens happy with a superior conversational channel
27 December, 2019 by Dean Lacheca, senior director, analyst at GartnerAcross the festive season we'll be reprising some of our best articles from 2019. Today we look at AI-powered conversational channels for personalising services.
Best of 2019: Program Fortify: Cenitex's customer-driven transformation
23 December, 2019 by Jonathan NallyAcross the festive season we'll be reprising some of our best articles from 2019. Today we revisit Cenitex's efforts to modernise its customers' IT environments.
Season's greetings
20 December, 2019GovTech Review is taking a break now until 8 January, so we'd like to wish you a merry festive season and a safe and prosperous New Year.
Interview: Lisa Andrews and Christina Gerakiteys, SingularityU Australia
19 December, 2019In our Leaders in Tech series, we ask the experts about the year ahead. Today we talk ideas and innovation with SingularityU's Lisa Andrews and Christina Gerakiteys.
ADHA names outgoing COO, Bettina McMahon, interim CEO
19 December, 2019The Australian Digital Health Agency has found its interim CEO in outgoing Chief Operating Officer Bettina McMahon.
VEC adopting Microsoft's cloud platforms
19 December, 2019 by Dylan Bushell-EmblingThe Victorian Electoral Commission is migrating its key systems and processes to Microsoft Azure, Office 365 and Dynamics 365.
Govt plans APS-wide ICT systems audit
17 December, 2019 by Dylan Bushell-EmblingThe federal government plans to conduct a whole-of-government ICT systems audit and implement digital capability reforms in response to an APS-wide review.
Case management for protecting the vulnerable
16 December, 2019 by Jonathan NallyCase management is a complex endeavour that needs sophisticated solutions able to handle the intricacies of real-world situations.
DTA launches preview of fourth TDIF release
16 December, 2019 by Dylan Bushell-EmblingThe Digital Transformation Agency has opened the fourth iteration of the government's Trusted Digital Identity Framework to public consultation.
NSW PSC to trial digital skills uplift program
12 December, 2019 by Dylan Bushell-EmblingNew South Wales' Public Service Commission is seeking contributions of content that can be used to help develop public servants' digital skills.
DTA pursues API approach to data sharing
12 December, 2019 by Dylan Bushell-EmblingThe Digital Transformation Agency has abandoned plans to develop a data exchange platform in favour of an API-led approach using the new NAPIDS.
Interview: Phil Dawson, AUCloud
12 December, 2019In our annual Leaders in Technology series, we ask the experts what the year ahead holds. Today we talk cloud and security with AUCloud's Phil Dawson.
Interview: Darren Hnatiw, Frontier Software
10 December, 2019In our annual Leaders in Technology series, we ask the experts what the year ahead holds. Today we talk 5G and automation with Frontier Software's Darren Hnatiw.
ADHA CEO steps down
10 December, 2019 by Dylan Bushell-EmblingThe Australian Digital Health Agency will conduct a search for a new CEO to replace Tim Kelsey, who is resigning from the position early next year.
AI improves road safety in Western Australia
09 December, 2019 by Lee Ann Dietz, Global Government Industry Practice Director, SASWestern Australia's Road Safety Commission is reducing crashes by using artificial intelligence to identify where to place red-light speed cameras.
