Qld Dept of Transport overhauling smart card biometrics
12 September, 2019 by Dylan Bushell-EmblingThe Queensland Department of Transport and Main Roads has contracted Unisys to provide a facial and signature image processing system for driver's licences.
ADHA partners to standardise secure messaging platforms
11 September, 2019The ADHA is partnering with 42 organisations to improve interoperability between secure messaging platforms — helping clinicians to axe the fax.
Overcoming security hurdles and unearthing savings
11 September, 2019An upgraded and standardised PDF solution has been rolled out across six Queensland Government departments.
Queensland to get first Chief Customer and Digital Officer
09 September, 2019Queensland is set to get its first public sector Chief Customer and Digital Officer to help lead the government's customer-focused digital transformation.
Better data and insights for NSW DCJ
09 September, 2019The NSW Department of Communities and Justice has partnered with Taysols to upgrade its corporate data warehouse and improve outcomes for its clients.
NT ICAC seeks tenders for new case management system
04 September, 2019The NT ICAC's Office is calling for tenders for a case management system to help speed up investigations and intelligence analysis.
Service NSW makes top 10 in Best Places to Work list
04 September, 2019Service NSW has made it into Australia's top 10 best places to work, in what's said to be a first for the country's public service agencies.
A new CX approach for the voice-activated world
03 September, 2019 by Margaret HarristIn a world of voice-activated, 'pageless' services, your 20-year-old apps can't keep up. Building the tech is not enough; you need to think about how it is delivered.
myGov use hits record highs as Australians access tax cuts
03 September, 2019Australians are using myGov in record numbers, according to the Australian Government, with people logging in 39 million times in July to access tax relief.
Humanise your CX strategy with visual engagement
01 September, 2019 by Ashwin Venkatesh, Principal Product Manager, Oracle CXDirect communication with customers through visual channels humanises the customer experience to grow customer satisfaction, brand popularity and revenue.
NSW Data Champions Network holds second meeting
30 August, 2019 by Dylan Bushell-EmblingThe meeting covered issues such as the need to adopt national or international data standards to break down information silos.
NASCIO calls for renewed focus on CRM
30 August, 2019 by Dylan Bushell-EmblingUS state CIOs should concentrate more closely on improving engagement with state agencies, according to a report from the National Association of State CIOs.
Australia and Vietnam unite to fuel digital transformation
29 August, 2019A digital transformation collaboration between Australia and Vietnam is set to expand under an MoU signed by the countries' governments.
Tender open for new ACT Digital Health Record
28 August, 2019The ACT Government is calling for tenders for a Digital Health Record — a platform intended to complement MHR by storing more detailed patient information.
DTA signs renewed MoU with AIIA
28 August, 2019 by Dylan Bushell-EmblingThe DTA and AIIA have signed a renewed agreement covering collaboration on digitally transforming government service delivery.
