Aussie consumers willing to trade data for personalisation

13 July, 2021

A new survey has found that 60% of communication service provider consumers will spend more on their telecom and media products if offered personalised experiences.

Innovating govt CX without cost blowouts

08 July, 2021 by Alex Gelbak*

OpenCities Founder and GM of Global Platform Strategies for Granicus Alex Gelbak* reflects on innovating government customer experience while preventing cost blowouts.

Deloitte to deliver govt's digital health gateway

06 July, 2021

The Australian Digital Health Agency has announced that Deloitte will deliver the first phase of the modernisation of the national digital health infrastructure.

Australia lacks industrial capability to exploit the economics of AI — report

01 July, 2021

Australia ranks high in AI research but lacks the industrial capability to fully exploit this research in economic terms, according to the International Institute for Strategic Studies (IISS).

WA launches 2021–25 digital strategy

24 June, 2021

Western Australia's new 'whole-of-government' digital strategy aims to improve service delivery and reduce regulatory burden for people and businesses.

IBM expands whole-of-government deal with NSW Govt

23 June, 2021

IBM has expanded its agreement with the NSW Government to enable access to advanced technologies and services, and drive transformation in health care and education.

NSW's Digital Restart Fund gets $500m funding boost

23 June, 2021

The NSW Government has allocated a further $500m to the Digital Restart Fund.

UK NHS to unveil COVID-inspired data strategy

22 June, 2021 by Dylan Bushell-Embling

The UK National Health Service will soon unveil a new data strategy based on experiences with the rapid sharing and use of health data during COVID-19.

National Police Checks go digital in NSW

17 June, 2021

The NSW Police Force has established a secure digital service to help organisations obtain criminal history checks for all employees.

IT worker defrauds Melton City Council out of $1.6m

17 June, 2021 by Dylan Bushell-Embling

An IT contract worker for Melton City Council has been found to have defrauded the council by directing a procurement contract to one of his own companies.

Govt uses data analytics to aid in COVID-19 decision-making

16 June, 2021

The Australian Government Department of Health has used Qlik data dashboards to make critical public health decisions during the COVID-19 pandemic.

How operationalised analytics delivers faster, more accurate decisions

15 June, 2021 by Dean Lacheca* | Supplied by: Gartner Australasia Pty Ltd

Australian Government organisations have been forced to deliver more remotely, using fewer resources and leveraging data in new and unexpected ways over the past 15 months. This meant becoming smarter — fast.

What should AI in government look like?

10 June, 2021 by Peter Waters and Ethan Huang*

As governments continue to release guidance for organisations encouraging the ethical use of AI systems, it begs the question of how governments themselves are implementing such practices.

NSW publishes data sharing strategy

09 June, 2021 by Dylan Bushell-Embling

The NSW Government has pledged to appoint a chief data officer for every department that lacks one as part of its new whole-of-government data sharing strategy.

Digital government now and into the future

02 June, 2021 by Luke Thomas, Regional Vice President APAC, Appian | Supplied by: Appian Software Australia Pty Limited

The uncertain and constantly shifting environment currently facing Australia and beyond has forced government organisations to reassess their strategies, plans and aspirations for digital transformation.

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