Keep citizens happy with a superior conversational channel

20 May, 2019 by Dean Lacheca, senior director, analyst at Gartner | Supplied by: Gartner Australasia Pty Ltd

Acting strategically and encouraging long-term thinking will result in AI-powered conversational channels that contextualise and personalise government services.

Witchdoctors, data analytics and trust

16 May, 2019 by Greg Hallam, CEO, LGAQ

Tell your own story, interpret your own data, create the lens yourself and, above all else, be a trusted source, says LGAQ's Greg Hallam.

US state CIOs release IT multisourcing playbook

15 May, 2019 by Dylan Bushell-Embling

The US National Association of State CIOs and Integris Applied have published a new playbook for state CIOs looking to move to a multisourcing operating model.

WA allocates $6.9m for ServiceWA pilot

14 May, 2019 by Dylan Bushell-Embling

The Western Australian Government will launch a pilot trial involving a one-stop portal for accessing government services offered by multiple agencies.

ACT rolls out IT upgrades for health services

07 May, 2019

The ACT public health system is rolling out new digital technologies designed to improve safety, efficiency and patient outcomes.

ACT Govt seeks public input on digital tech

02 May, 2019

The ACT Government is seeking public opinion on how digital technology could be used to improve the lives of all Canberrans.

ATO conducting cryptocurrency tax sweep

01 May, 2019 by Dylan Bushell-Embling

The ATO will match purchase and sale data from cryptocurrency designated service providers against individuals' tax returns as part of a tax evasion crackdown.

Victoria backs plans for national AI centre

24 April, 2019 by Dylan Bushell-Embling

The Victorian Government has pledged to contribute funding towards federal Labor's promised National Centre for Artificial Intelligence in Melbourne.

Newcastle engaging start-ups in smart city push

23 April, 2019 by Dylan Bushell-Embling

The City of Newcastle has announced a pilot trial involving harnessing the potential of start-ups to fulfil various smart city objectives.

Digital government snapshot released

18 April, 2019 by Dylan Bushell-Embling

Digitisation that has saved 850,000 pieces of paper is one of many examples contained in a new report of major government data and digital transformation initiatives.

Office of City Data should be top policy priority: SCCANZ

17 April, 2019 by Dylan Bushell-Embling

Smart Cities Council Australia and New Zealand's (SCCANZ) policy recommendations for the upcoming election include the establishment of an Office of City Data.

Increasing UX is the top priority of govt app devs

12 April, 2019 by Dylan Bushell-Embling

Application developers at state and local government agencies have improving user experience and lowering service delivery costs among their top priorities.

Public Sector Innovation Awards deadline approaching

11 April, 2019

Nominations for the 2019 Public Sector Innovation Awards must be submitted by 26 April.

DTA updates Trusted Digital Identity Framework

10 April, 2019 by Dylan Bushell-Embling

The Digital Transformation Agency has announced the third release of new and updated documents comprising the Trusted Digital Identity Framework.

Australian Govt urged to take more action on AI

09 April, 2019 by Dylan Bushell-Embling

The boom to the Australian economy promised by developments in AI could be threatened if government action is not taken in key areas, according to Salesforce.

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