A new CX approach for the voice-activated world

03 September, 2019 by Margaret Harrist | Supplied by: Oracle Australia

In a world of voice-activated, 'pageless' services, your 20-year-old apps can't keep up. Building the tech is not enough; you need to think about how it is delivered.

myGov use hits record highs as Australians access tax cuts

03 September, 2019

Australians are using myGov in record numbers, according to the Australian Government, with people logging in 39 million times in July to access tax relief.

Humanise your CX strategy with visual engagement

01 September, 2019 by Ashwin Venkatesh, Principal Product Manager, Oracle CX | Supplied by: Oracle Australia

Direct communication with customers through visual channels humanises the customer experience to grow customer satisfaction, brand popularity and revenue.

NASCIO calls for renewed focus on CRM

30 August, 2019 by Dylan Bushell-Embling

US state CIOs should concentrate more closely on improving engagement with state agencies, according to a report from the National Association of State CIOs.

NSW Data Champions Network holds second meeting

30 August, 2019 by Dylan Bushell-Embling

The meeting covered issues such as the need to adopt national or international data standards to break down information silos.

Australia and Vietnam unite to fuel digital transformation

29 August, 2019

A digital transformation collaboration between Australia and Vietnam is set to expand under an MoU signed by the countries' governments.

DTA signs renewed MoU with AIIA

28 August, 2019 by Dylan Bushell-Embling

The DTA and AIIA have signed a renewed agreement covering collaboration on digitally transforming government service delivery.

Tender open for new ACT Digital Health Record

28 August, 2019

The ACT Government is calling for tenders for a Digital Health Record — a platform intended to complement MHR by storing more detailed patient information.

Councils embrace technology transformation

22 August, 2019 by Dylan Bushell-Embling

Many local councils across Australia are planning for (or have commenced) a technology transformation program but are facing a series of roadblocks, according to KPMG.

UK plans email sorting system for public service

21 August, 2019 by Dylan Bushell-Embling

The UK Cabinet Office plans to develop a prototype email sorting system to ensure important emails to public servants don't get lost in the deluge.

SA high-speed internet rollout reaches 100,000 students

21 August, 2019

Over 100,000 students can now access fast, reliable internet at school under the SA Government's $80 million fibre-optic network rollout.

Turning the technology big wheels

21 August, 2019 by Greg Hallam, CEO, LGAQ | Supplied by: Local Government Association of Queensland

Seeking out and applying innovation to make life better for councils is in the LGAQ's DNA, says the Association's Greg Hallam.

Open source's promise for local governments

20 August, 2019 by Sam Hunt, VP APAC, GitHub | Supplied by: GitHub

Open source can help local governments take citizen experience to the next level, and create more efficiencies.

DTA, APSC announce Digital Career Pathways program

19 August, 2019 by Dylan Bushell-Embling

The Digital Transformation Agency and Australian Public Service Commission are conducting a program aimed at helping APS employees pursue new digital careers.

UK digital platform to connect public sector leaders

14 August, 2019 by Dylan Bushell-Embling

The UK government's National Leadership Centre is seeking suppliers for an online platform that will be used to connect the nation's top public sector leaders.

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