A Boston Consulting Group survey has found Australians use online e-government services more than peers in other countries, but are less happy with them.
A history of collaboration has made Australian government agencies a hotbed of innovation that has become a key global market for application vendor SAP.
The UK government has requested feedback on a proposal to standardise on OpenDocument Format and PDF/A file formats for exchange and publishing of documents
Government needs are changing, and technology itself is changing – so why aren't procurement practices changing too? Ovum's Kevin Noonan weighs the options.
A structured information management environment has helped improve document management at New Zealand's Whanganui District Council.
Governments are steadily coming to grips with both the opportunities and challenges posed by social media in improving outreach to citizens and stakeholders
The proliferation of digital content has forced government records keepers to adapt their information management strategies.
An overhaul of core Oracle server and middleware systems is speeding transaction, batch-processing and backup processing for State Revenue Office Victoria.
With five years until the 2018 Commonwealth Games, Gold Coast City Council is Australia's third city to join IBM's Smarter Cities Challenge program.
A hosted enterprise content management (ECM) solution from Objective Corporation is hosted in Australia and includes a full suite of document tools.
South Australia's City of Marion has been pushed, slowly, towards a social media culture thanks largely to the efforts of deputy mayor David Speirs.
Social-media expert Mariah Gillespie offers local governments six steps to successfully entering the world of social media.
While many councils try to fight perceived exposure to social media, Melbourne's City of Kingston council saw better results by embracing it completely.
The Victorian eGovernment Resource Centre learned the hard way that social media services like Twitter are about much more than simply publishing news.