Mixing paper with digital at Whanganui

A structured information management environment has helped improve document management at New Zealand's Whanganui District Council.

Reinventing government customer service, the social way

Governments are steadily coming to grips with both the opportunities and challenges posed by social media in improving outreach to citizens and stakeholders

Paper rules, digital world

The proliferation of digital content has forced government records keepers to adapt their information management strategies.

Online knowledge sharing to help councils enhance performance

Ten-fold speed boost validates SRO Victoria’s Oracle refresh

An overhaul of core Oracle server and middleware systems is speeding transaction, batch-processing and backup processing for State Revenue Office Victoria.

Gold Coast joins IBM Smarter Cities Challenge fraternity

With five years until the 2018 Commonwealth Games, Gold Coast City Council is Australia's third city to join IBM's Smarter Cities Challenge program.

Hosted ECM solution targets small government agencies

A hosted enterprise content management (ECM) solution from Objective Corporation is hosted in Australia and includes a full suite of document tools.

Selling social by the seashore

South Australia's City of Marion has been pushed, slowly, towards a social media culture thanks largely to the efforts of deputy mayor David Speirs.

Six steps to good social media

Social-media expert Mariah Gillespie offers local governments six steps to successfully entering the world of social media.

Kingston goes all-in on social media

While many councils try to fight perceived exposure to social media, Melbourne's City of Kingston council saw better results by embracing it completely.

Something happened on Vic eGov Resource Centre's way to the forums

The Victorian eGovernment Resource Centre learned the hard way that social media services like Twitter are about much more than simply publishing news.

Fremantle Ports gets analytics into ship shape

WA's Port of Fremantle is using advanced analytics and business intelligence capabilities to improve its visibility of shipping operations.

Lessons from the shared services battleground

Winning internal support is never easy for shared services organisations (SSOs), but NZ Defence Force's SSO turned its early failures into success.

Rewriting the rules for IT applications

A requirement for revisiting traditional models of IT development is forcing government agencies to consider new models for application development.

Townsville water trial a win for smart meters, smart cities

An IBM and Townsville City Council trial of smart meters promises improved water-network and water-usage statistics for residents and network managers.