A structured information management environment has helped improve document management at New Zealand's Whanganui District Council.
Governments are steadily coming to grips with both the opportunities and challenges posed by social media in improving outreach to citizens and stakeholders
The proliferation of digital content has forced government records keepers to adapt their information management strategies.
An overhaul of core Oracle server and middleware systems is speeding transaction, batch-processing and backup processing for State Revenue Office Victoria.
With five years until the 2018 Commonwealth Games, Gold Coast City Council is Australia's third city to join IBM's Smarter Cities Challenge program.
A hosted enterprise content management (ECM) solution from Objective Corporation is hosted in Australia and includes a full suite of document tools.
South Australia's City of Marion has been pushed, slowly, towards a social media culture thanks largely to the efforts of deputy mayor David Speirs.
Social-media expert Mariah Gillespie offers local governments six steps to successfully entering the world of social media.
While many councils try to fight perceived exposure to social media, Melbourne's City of Kingston council saw better results by embracing it completely.
The Victorian eGovernment Resource Centre learned the hard way that social media services like Twitter are about much more than simply publishing news.
WA's Port of Fremantle is using advanced analytics and business intelligence capabilities to improve its visibility of shipping operations.
Winning internal support is never easy for shared services organisations (SSOs), but NZ Defence Force's SSO turned its early failures into success.
A requirement for revisiting traditional models of IT development is forcing government agencies to consider new models for application development.
An IBM and Townsville City Council trial of smart meters promises improved water-network and water-usage statistics for residents and network managers.