Stunted by outsourcing, the UK's Revenue and Customs service used cultural transformation to reinvent its application infrastructure.
Fujitsu Australia has been engaged by the federal Department of Industry, Innovation and Science to implement an end-to-end grants management system based on the company's Grants Management solution.
PwC has completed its report into the payment delays associated with the botched implementation of the National Disability Insurance Scheme's MyPlace payment portal.
The Digital Transformation Office has completed a beta version of the Digital Marketplace, a platform designed to simplify government procurement of digital and technology services.
New South Wales' GovDC Marketplace is successfully putting open government on the open market, and sets an example for similar efforts in other states.
Service NSW has introduced support for Android Pay across all 64 of its centres — and announced the planned introduction of Australia's first digital licences — as part of its digital government transformation.
The Department of Human Services has chosen SAP as the preferred core software vendor for the Welfare Payment Infrastructure Transformation project and is now tendering for system integrators.
IP Australia's AI-powered virtual assistant 'Alex' resolves 80% of web queries, simplifying interactions and improving customer service through the agency's website.
The federal government will conduct a review into the NDIS's new MyPlace payment portal after data migration difficulties led to delays in payments to disability service providers.
Public health body SA Health has picked up a South Australian iAward for its Health Information Broker state-wide hospital patient record project.
Minister for Health Sussan Ley says the number of people with a My Health Record has now surpassed four million, which comprises 17% of all Australians.
A measured and collaborative approach has put the Department of Immigration and Border Protection's digital transformation effort on the right track to long-term success.
Transport for NSW has expanded its long-standing relationship with Sydney software developer 8common Limited to cover adoption of the company's cloud-based expense management software.